This sounds like a bug... I would recommend you contact our support folks at email@example.com and they should be able to help diagnose and/or file a bug to be addressed by the developers. If you have detailed steps and screenshots or a video of the problem that would be especially helpful when contacting them!
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...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...
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