This sounds like a bug... I would recommend you contact our support folks at firstname.lastname@example.org and they should be able to help diagnose and/or file a bug to be addressed by the developers. If you have detailed steps and screenshots or a video of the problem that would be especially helpful when contacting them!
Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...
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