How do I export 1-1 ALL chat history?

I'm able to export most history for my 1-1 chats using the command below, but with mixed results:

 

 

curl --header "content-type: application/json" --header "Authorization: Bearer MYTOKEN" -X GET https://api.hipchat.com/v2/user/12345/history/latest?max-results=1000&auth_token=MYTOKEN


For some users, the history goes back 9 months or so, and for others it seems to go back to the beginning of our chats. Am I just seeing the last 1000 messages? How can I specify more, paginate or "get all"?

 

Thanks!

Alan

2 answers

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Steven Behnke Community Champion Sep 07, 2016

The API docs are here – https://www.hipchat.com/docs/apiv2/method/view_recent_privatechat_history

You can only export 1000 messages to start. After that the system paginates. To get the next 1000, you could add the 'startIndex' parameter – 

curl --header "content-type: application/json" --header "Authorization: Bearer MYTOKEN" -X GET https://api.hipchat.com/v2/user/12345/history/latest?max-results=1000&startIndex=1001&auth_token=MYTOKEN

Unfortunately, the API method will only allow you to view your own private chat history, not history for the entire group.

Actually, 'startIndex' in request does nothing, you get the same messages again.

The documentation mentions 'start-index' for history query. It has to be used with date parameter (otherwise you get error code 400, "Cannot page through recent values"). This seems to work for me:

https://api.hipchat.com/v2/user/email_of_other_user/history?max-results=1000&reverse=true&date=2017-11-16T15:33:30%2B02:00&start-index=1000

Btw, auth_token in url is unnecessary, if you already have the Authorization header.

 

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In order to view/export history between users other than yourself, you will need to contact support (https://support.atlassian.com/servicedesk/customer/portal/32) - they will be able to initiate a full export for you.

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