I'm able to export most history for my 1-1 chats using the command below, but with mixed results:
curl --header "content-type: application/json" --header "Authorization: Bearer MYTOKEN" -X GET https://api.hipchat.com/v2/user/12345/history/latest?max-results=1000&auth_token=MYTOKEN
For some users, the history goes back 9 months or so, and for others it seems to go back to the beginning of our chats. Am I just seeing the last 1000 messages? How can I specify more, paginate or "get all"?
The API docs are here – https://www.hipchat.com/docs/apiv2/method/view_recent_privatechat_history
You can only export 1000 messages to start. After that the system paginates. To get the next 1000, you could add the 'startIndex' parameter –
curl --header "content-type: application/json" --header "Authorization: Bearer MYTOKEN" -X GET https://api.hipchat.com/v2/user/12345/history/latest?max-results=1000&startIndex=1001&auth_token=MYTOKEN
Actually, 'startIndex' in request does nothing, you get the same messages again.
The documentation mentions 'start-index' for history query. It has to be used with date parameter (otherwise you get error code 400, "Cannot page through recent values"). This seems to work for me:
Btw, auth_token in url is unnecessary, if you already have the Authorization header.
In order to view/export history between users other than yourself, you will need to contact support (https://support.atlassian.com/servicedesk/customer/portal/32) - they will be able to initiate a full export for you.
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