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How do I completely delete a 1: 1 chat room?

How do I completely delete a 1:1 chat room?

I can delete a few messages, but I want to leave the chat room completely because there are too many messages.

1 answer

1 accepted

1 vote
Answer accepted

Dear hansujeong,

This is indeed very much possible when you are talking about Hipchat Rooms. 1 on 1 chat however.. is a totally different story. There is no way currently to purge the entire chat history of a 1 on 1 chat with the click of a button.

Managing rooms

Rooms come and go, and their purpose might change over time. Room admins and group admins can rename, archive, delete rooms, and more. 

If you're an admin you can log in to HipChat in your browser and head to Group Admin > Rooms.  

If you're the room admin, you can either log in to HipChat in your browser and go to the Rooms tab, or head for the Room Actions option in the HipChat web or desktop app (it looks like or ).  

Here are some tips for managing HipChat rooms:

  • If a room isn't needed, but you want to maintain the chat history you can archive it. 
  • If a room isn't needed, and you want to discard the chat history you can delete it.
  • If you want to open up a private room or make a room private, you can change the privacy settings.
  • If the purpose of the room changes, you can rename it.

 

Deleting messages and files shared in 1-to-1 chats

  1. Log in to HipChat in your browser and go to the People tab.
  2. Click the name of the person with whom you've had 1-to-1 chats.
  3. Click View your chat history with (their name).
  4. Search or browse for the message or file you want to delete.
  5. Hover over the message or file, then click  on the left.

Friendly Regards,

Jeremy Mooiman

This is why I love Slack so much more. Editing your messages should be so much more intuitive than this.

Hi All,

 

Is there a way we can delete the 1 to 1 chat history from out onsite server?  Or can the users do that via the app/web page?

Regards

Gareth

AhmadDanial Atlassian Team Feb 05, 2019

Hi, @Gareth Toon

Deleting 1-1 chat history is possible through the web interface as mentioned in the Deleting messages and files shared in 1-to-1 chats. However, take note that there is no bulk delete feature available which means that users can only delete messages sent by them one by one. Hope that helps.

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