Unfortunately, the notification sound isn't modifiable on the latest clients (it gets loaded from the server). There have been a few requests for it over the years though, so we'll definitely keep it in mind as potentially an official feature
...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...
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