I see the global emotions when I go to hipchat.com/emotions, but how do I actually ADD them to a chat? When I hover over one, it becomes a grey puzzle piece. Clicking, double clicking, and dragging all do nothing. What am I missing?
Hi J.J., once you type '(' and then the first letter of the emoticon you want to use, you will see some autocomplete options appear. As soon as you see the option you are looking for, you can select and choose it. So you don't have to type the entire emoticon name every single time, but you need to type enough of it to choose it from the autocomplete list. Take a look at the video I included in the answer and you'll see what I mean. Hope that helps.
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