When I signed in, I've created a test group to see how things were working, and now that I received the invit from the group I really need to join, I'm stuck.
If I follow the invit link received by email, I end up in the group test. Same thing if I use the "log to another group" option.
Am I missing something ?
Hi Angel, It sounds like the issue you're having is related to a cookie or some other session history related to your test account. Once you clear that, you should be fine. Here are a few ideas: Be sure to logout from your test account. If you've already done that, try clearing all cache from Atlassian or HipChat in your web browser. You could also use the invite link from your real work team in an incognito browser tab or a different web browser or a desktop client available from the HipChat Downloads page.
I hope one of these ideas helps. If not, reach out to the HipChat Support team and they should be able to get you going.
Thanks a lot for your quick answer. Unfortunately, none of your suggestions worked. I've deleted cookies and cache in my usual browser, tried with a different one, with different devices (iPhone and iPad) using several browsers and also the app. Every time I end up in my test group without the ability to switch.
I guess the next thing to do is asking the support team to delete that test group.
Thanks a lot for your help anyway.
In order to connect to a different group, you'll need to make an account there. If you want to use the same email as your existing account, you'll need to delete that one first by going to hipchat.com/account/deactivate, then you can accept an invite to the existing group you're looking to join.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Heya, Hipchat friends! We’re so happy you’re checking out Stride. Whether you know it or not, you have been instrumental in making Stride come to life. Every feature, design, and functionality...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs