How can I review chat in Hipchat from the beginning of a contact?

I am trying to read a Hipchat convo from the very start, there is no specific keyword that I can search on, so how can I go back to the first contact and read on from there?

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Hi Gary,

Thanks for your question. The HipChat app will always show the latest messages. To see older messages, you can scroll up or search by keyword or by date in HipChat.com. To search by date:

  1. Login to HipChat.com and log out from the app (if it opens)
  2. From the main screen click in People 
  3. Search and select the user
  4. Click in "View Chat History with <user>"
  5. You can then jump to an specific date to see the conversations. 

If the conversation was in a room, please repeat the steps above but instead select Rooms in item 2, then after search and selecting a room, click in History.

I hope the above helps. Please submit a support ticket if you experience issues or if your have further questions or concerns.

Kind regards,

 - Ricardo

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