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How can I receive e-mail and force the sender to fill out a form?

How can I receive a letter and force the sender to fill out a form?
Suppose the sender sends me an email with the attached file. How can I get him to accompany the email with certain instructions? The idea is as follows. Let my address be connected to the chat-bot. And in response to such an email, the sender is asked to fill out the form. And only after that the email leaves on the necessary address. Is it possible to do this by HipChat?
P.S. Online form with download is not the best solution.

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