How can I find unread messages in the mobile app?

The desktop client shows the number of unread messages to the right of the room/person. But in the mobile client (iOS) there is no such indication to help you find the unread messages. I have all notifications turned on and do see the notice displayed while in other apps (top of the screen flash). But then in-app there is no way to find the new messages. 

2 answers

I would like to see this also. We currently use GroupMe, and you get a popup with every message in the room, so people are aware that a chat is taking place. Also, the number of unread messages is displayed on the icon on any iOS/Android. I cant figure this out, but I like features of this platform much better, 

0 votes

If you are on the most current version of the iOS app (v3.16 on iOS 10) then when you (re)open the app you should see counts for the push notifications you mentioned. If that's not the case, it's possible you might be encountering a bug. You can open up an issue with our support team directly at and they'll hopefully be able to figure out whether something is going wrong in your particular case.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

29,458 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you