How can I change the HipChat group owner if the original owner has left the company?

Leila_Pearson January 13, 2016

The documentation says that if you are the group owner you can change the group owner to be someone else, but what if the group owner has already left the company?  I was able to change the owners for rooms, but not for the whole group.  What do people do when the person who originally set up the group has left the company?

1 answer

1 vote
jnolen
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 14, 2016

Hi Leila,

If you file a ticket at https://support.atlassian.com the HipChat Support team should be able to help you out.

Cheers,

Jonathan

Andreas Badstuebner February 15, 2017

I have the same issue. So there is no simple answer to this question? Do I have to create a support ticket either?

Leila_Pearson February 16, 2017

I wound up asking IT to direct email to the former employee's email address to me temporarily, then requested a password reset - which I confirmed using that email - and then changed the group owner.

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