Hi Richard, welcome!
For HipChat Cloud*, you can head over to hipchat.com/account and log in with your email and password. Once you're signed in, you'll see a section with a button on the right side of the screen for adding a profile picture.
*You might have Server at your company, in which case the URL might be something like hipchat.yourcompany.com instead. Check with your IT administrators if you're seeing "account not found" at hipchat.com/account to get your Server address.
P.S. If you feel like this answer helped, please hit the checkmark to the left to mark it as answered. This helps us focus our efforts on unsolved questions. Thanks!
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