Hipchat window doesn't scroll to bottom with new message

Jess Bowers March 30, 2016

In the Mac OS X HipChat client (version 4.0.6) when I switch chat rooms the messages at the bottom are not automatically scrolled to. When I switch to a public room then back to a private conversation, the private conversation's message window is 1 message from the end.

16 answers

1 vote
Jason Sims February 27, 2017

Problem still exists in 4.29.0 (Mac). The bug is marked as low priority. To me this is a really basic, essential thing to get wrong in a chat app, and should be considered a major problem. To the user it's no different than not delivering the messages at all, unless you think we should all be in the habit of trying to scroll down every single time we switch to a different chat, just to see if there are hidden messages.

1 vote
Sara Dubuque
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 1, 2016

Hi all,

This behavior is a bug, and definitely not intended functionality. 

The upcoming 4.29 release should have a fix for this issue - if you'd like to monitor progress, keep an eye on this ticket: https://jira.atlassian.com/browse/HCPUB-97 

Mike K June 21, 2017

Still happening in 4.29.5.1662 for Windows. 

0 votes
Xerosigma September 6, 2017

This is happening in Version 4.30.0.742 on macOS Sierra Version 10.12.6

 

Really frustrating.

0 votes
Mike K June 21, 2017

Bug still exists in 4.29.5.1662 for Windows. 

0 votes
Kathryn VanderWyk December 20, 2016

This is still an issue for me in Mac Version 4.29.0.732, macOS Sierra 10.12.1.

0 votes
Dairenn Lombard November 29, 2016

This is also broken for me.  Version 4.28.1.718, MacOS 10.9.5.

0 votes
tracy apps November 22, 2016

i am also having this issue on a mac, os sierra 10.12.1; HipChat Version 4.28.1.718.

is the Atlassian team working on this bug? because it's not only annoying, but i've missed many, many messages since the room doesn't scroll to show new messages when i'm not viewing the latest message. 

0 votes
Brian Tully October 27, 2016

+1 to all of the above with Version 4.28.1.718 on Mac OS X El Capitan. I also get random ghost scrolling where HipChat will scroll about 50 pixels up. This occurs intermittently when HipChat window is inactive/activated. Very strange behavior.

0 votes
josephg October 25, 2016

Wow I've just joined a team that uses HipChat (last company used slack). The fact that even when it does scroll to the bottom it takes a couple seconds to do so after a message comes in is super annoying. LIke, rage-inducingly annoying. I keep reaching for the mouse because I want to see what I / they say and get there just as it autoscrolls.

0 votes
amnporter October 21, 2016

Still an issue in Version 4.28.1.718 on Mac OS X El Capitan. Started recently for me. Super annoying and yes, you def miss messages at a quick glance.

 

0 votes
Robert Hawkey October 13, 2016

Atlasssian please increase the priority on this bug from Low, this bug is very annoying and I miss messages constantly because of it.

0 votes
Jough Dempsey September 20, 2016

Still an issue in version 4.27.0.702 for Mac as well.

0 votes
Jessica Leaf Roy July 21, 2016

Still an issue in version 4.0.1645 for Windows, also.

0 votes
Joshua Link July 21, 2016

Same issue...still seems to be a bug in the latest HipChat on Mac.

0 votes
Jessica Leaf Roy June 10, 2016

For what it's worth... I found this, which appears to address a similar problem:

https://jira.atlassian.com/browse/HCPUB-97

However, it's closed. I added a comment to it and included the link to this question.

0 votes
Mark Richards April 5, 2016

I have the same problem on the Windows version, 4.0.1632

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