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Hipchat window doesn't scroll to bottom with new message

In the Mac OS X HipChat client (version 4.0.6) when I switch chat rooms the messages at the bottom are not automatically scrolled to. When I switch to a public room then back to a private conversation, the private conversation's message window is 1 message from the end.

16 answers

1 vote
Sara_Dubuque Atlassian Team Dec 01, 2016

Hi all,

This behavior is a bug, and definitely not intended functionality. 

The upcoming 4.29 release should have a fix for this issue - if you'd like to monitor progress, keep an eye on this ticket: 

Still happening in for Windows. 

Problem still exists in 4.29.0 (Mac). The bug is marked as low priority. To me this is a really basic, essential thing to get wrong in a chat app, and should be considered a major problem. To the user it's no different than not delivering the messages at all, unless you think we should all be in the habit of trying to scroll down every single time we switch to a different chat, just to see if there are hidden messages.

I have the same problem on the Windows version, 4.0.1632

For what it's worth... I found this, which appears to address a similar problem:

However, it's closed. I added a comment to it and included the link to this question.

Same issue...still seems to be a bug in the latest HipChat on Mac.

Still an issue in version 4.0.1645 for Windows, also.

Still an issue in version for Mac as well.

Atlasssian please increase the priority on this bug from Low, this bug is very annoying and I miss messages constantly because of it.

Still an issue in Version on Mac OS X El Capitan. Started recently for me. Super annoying and yes, you def miss messages at a quick glance.


Wow I've just joined a team that uses HipChat (last company used slack). The fact that even when it does scroll to the bottom it takes a couple seconds to do so after a message comes in is super annoying. LIke, rage-inducingly annoying. I keep reaching for the mouse because I want to see what I / they say and get there just as it autoscrolls.

+1 to all of the above with Version on Mac OS X El Capitan. I also get random ghost scrolling where HipChat will scroll about 50 pixels up. This occurs intermittently when HipChat window is inactive/activated. Very strange behavior.

i am also having this issue on a mac, os sierra 10.12.1; HipChat Version

is the Atlassian team working on this bug? because it's not only annoying, but i've missed many, many messages since the room doesn't scroll to show new messages when i'm not viewing the latest message. 

This is also broken for me.  Version, MacOS 10.9.5.

This is still an issue for me in Mac Version, macOS Sierra 10.12.1.

Bug still exists in for Windows. 

This is happening in Version on macOS Sierra Version 10.12.6


Really frustrating.

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