Hipchat will not launch

I have installed Hip Chat onto a client’s computer and when I click on it will not load. I can see it in Task Manager but then it disappears.

Tried to uninstall and reintall
Tried running as administrator
Tried adding the –disable-gpu in the target in properties


Look at event viewer and get the following:


Faulting application name: HipChat.exe, version: 4.0.1650.0, time stamp: 0x579690c5
Faulting module name: ig75icd32.dll, version:, time stamp: 0x52e04aa4
Exception code: 0xc0000005
Fault offset: 0x0012ad6b
Faulting process id: 0x1ba8
Faulting application start time: 0x01d1ece7538c0320
Faulting application path: C:\Program Files (x86)\Atlassian\HipChat4\HipChat.exe
Faulting module path: C:\Windows\system32\ig75icd32.dll
Report Id: 9359ad5e-58da-11e6-a427-f8bc128077a1

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

1 answer


We are getting the same error. Did you ever resolve this?


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