Hipchat video issues

I am using the hipchat client (Version 4.29.0.732) and for some reason, some people I am able to successfully run video chat with, but others, we cannot conect properly. When it doesn't work, its almost like the the two clients are not connecting properly. The caller just sees it ringing and ringing, the answerer, is able to answer, but is never connected to the video chat.

Please help.

Thanks.
Eric

1 answer

0 votes
Edwin Ho Atlassian Team Aug 07, 2017

Hi Eric.

Thanks for reaching out. Is it only this specific answerer who couldn't initiate video call on his HipChat client, or it happens occasionally across other users? Was the user able to start the video call on his HipChat client, but couldn't see each other? We will have to find out more details about the video call itself.

Would you be able to reach out to our support contact at https://support.atlassian.com/help/contact/ so that we'll be able to troubleshoot this further for you?

Thanks.
Edwin 

The issue only happens with some users I connect to using video chat. We both see the same thing. When I try to call them, it just rings and rings. They answer and it never connects us. The same thing happens if they try to call me. This is on an internally hosted hipchat server with our company. Maybe that will help you identify. Again, this works fine for many people, just not for some. We are all using mac clients too.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

539 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you