Hipchat text corruption


Since installing the latest version of macOS 10.12.3 I have experienced a couple of issues with Hipchat.

Namely, the room names will be corrupted when the divider between the room name and the chat room is smaller than the room name length. I've attached a couple of screenshots to show.

Also, creating text with two "g's" will remove the text from screen. Again, screenshot to show issue attached.

I've tried deleting HipChat and re-installing the latest as well as the customary restarts although the issue remains. Can anyone suggest a fix please?



Screen Shot 2017-03-14 at 11.34.01.pngScreen Shot 2017-03-14 at 11.34.12.png

Screen Shot 2017-03-14 at 11.36.58.png

1 answer

0 vote

This seems like a very bizarre issue - lots of us here at Atlassian are running on macOS 10.12.3 but haven't seen the problem you described. Are you possibly using some kind of 3rd party software that modifies text at the system level? I can't imagine what would trigger the weirdness in that screenshot or why "g"s would randomly disappear.

If you continue to have problems, you might want to ping the support folks at https://support.atlassian.com/hipchat/ and they might be able to help diagnose your specific situation more in depth.

Hi Chris,

Thanks for the response. Yes, people in my office are not experiencing these problems either. The only 3rd party software installed related to text would be adobe fonts. I can't see why that would cause the problem but will try removing anyway. Failing this I'll contact support.

Thanks again.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Mar 26, 2018 in Hipchat Data Center

Migration of Hipchat server to Data Center - a retrospective

...able to use the clients After a bunch of testing (rooms, memberships, check for private message history, and most importantly - the custom emoticons!) nearly everything was looking as we needed, however...

442 views 2 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you