We are having issues making our HipChat accessible from external connections. We can connect to our server and it even prompts for a log in, but after credentials are inserted it take forever to load and then it doesn't work.
Internally works from everywhere. The problem is externally from phones and laptops using either the client or the web URL. As I mentioned, we can get to it, log in, even navigate between users and groups but when we want to launch the messaging app in the web interface it hangs forever. Is there an IP that it needs to talk to or different ports that need to be open and which direction ? i have seen something about chat-hipchat.com ? even though we have our own server do we need to connect to chat-hipchat.com ?
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