It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hipchat server to DMZ- external devices connect but after log in IM never loads

Hi Team,

We are having issues making our HipChat accessible from external connections. We can connect to our server and it even prompts for a log in, but after credentials are inserted it take forever to load and then it doesn't work.

Internally works from everywhere. The problem is externally from phones and laptops using either the client or the web URL. As I mentioned, we can get to it, log in, even navigate between users and groups but when we want to launch the messaging app in the web interface it hangs forever.  Is there  an IP that it needs to talk to or different ports that need to be open and which direction ? i have seen something about chat-hipchat.com ? even though we have our own server do we need to connect to chat-hipchat.com ?

1 answer

Hi Jorge,

The clients connect on port 443 but tunnel XMPP, which means they try to hold connections open for a while. Please check the logs of whatever is forwarding web connections to HipChat Server to see if there are resets or kills.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,184 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you