It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hipchat server time incorrect


I am evaluating a locally hosted HipChat server. (OVA based installation.)

For some reason the timestamps in our messages are all 2 hours in the future (Our local time is UTC +2). We are using the latest version of the HipChat desktop app ( (Web Core 4.27.10))

Changing the local time on the desktop app makes no difference.

If I ssh into the HipChat server and execute "date" i see that it says the UTC time is effectively the same as the local time, it should be 2 hours less than our local time.

I followed the workaround in this link:

After running: "hwclock --hctosys"

the "date" command gives the correct UTC time but after I send a chat message using the desktop app, the time gets reset somehow back to the incorrect value. I confirm this by running "date" again and I see the incorrect UTC time.

Is there anything I can do to sort out the time on my HipChat installation so that our chats will show the correct timestamps?

1 answer

So I realize where my problem was. I discovered that our VMWare VSphere host did not have its time configured correctly. After setting it up to use NTP server, I rebooted the HipChat vm and all was well with our timestamps.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,208 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you