Hipchat server time incorrect


I am evaluating a locally hosted HipChat server. (OVA based installation.)

For some reason the timestamps in our messages are all 2 hours in the future (Our local time is UTC +2). We are using the latest version of the HipChat desktop app ( (Web Core 4.27.10))

Changing the local time on the desktop app makes no difference.

If I ssh into the HipChat server and execute "date" i see that it says the UTC time is effectively the same as the local time, it should be 2 hours less than our local time.

I followed the workaround in this link:


After running: "hwclock --hctosys"

the "date" command gives the correct UTC time but after I send a chat message using the desktop app, the time gets reset somehow back to the incorrect value. I confirm this by running "date" again and I see the incorrect UTC time.

Is there anything I can do to sort out the time on my HipChat installation so that our chats will show the correct timestamps?

1 answer

So I realize where my problem was. I discovered that our VMWare VSphere host did not have its time configured correctly. After setting it up to use NTP server, I rebooted the HipChat vm and all was well with our timestamps.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

30,431 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you