Hipchat on premise windows client internet needs?

We are in the process of setting up a dev HIPChat server (On-premise) environment for testing.

We have video disabled on the server but are still seeing the installed client attempting to access the internet.

Can someone let me know why and what an installed on-premise windows client would need to reach the internet for?

Can we handle needed client updates via local deployments?


It appears that without this internet conenction the client will not launch?

1 answer

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David Maye Atlassian Team Aug 07, 2017

Hi Bill,

The video service presently requires a connection to hipchat.me to function, as the streaming happens between HipChat clients and our video bridge at hipchat.me. This is outlined in more detail over at https://confluence.atlassian.com/hc/video-chat-and-screen-sharing-610435345.html

"Can we handle needed client updates via local deployments?"

We bundle in the newest clients when we publish updates to HipChat Server. The current prod version (v2.2.4) has the latest clients bundled.

"It appears that without this internet connection the client will not launch?"

The desktop and web clients use port 443 to connect to the HipChat Server. If that port is blocked or locked down, the client won't be able to communicate with the server.

HipChat Server Support Engineer | Atlassian

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