HipChat notifications are not working as expected - when I mention a person in a room using their name they are not being notified. Their settings are such that they should receive notifications for @name @here and @all, but they are not receiving them or only receive some of them.
Are you referring to in-app notifications (e.g sounds, popups) or away/offline notifications (push notifications / emails)?
The two notifications are controlled by different preferences. The dialog you refer to (that offers the loud / normal / quiet options) controls in-app notifications. Offline notifications can be managed via the website at hipchat.com/account/notifications
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event