HipChat notifications are not working as expected - when I mention a person in a room using their name they are not being notified. Their settings are such that they should receive notifications for @name @here and @all, but they are not receiving them or only receive some of them.
Are you referring to in-app notifications (e.g sounds, popups) or away/offline notifications (push notifications / emails)?
The two notifications are controlled by different preferences. The dialog you refer to (that offers the loud / normal / quiet options) controls in-app notifications. Offline notifications can be managed via the website at hipchat.com/account/notifications
Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...
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