Hipchat notifications not working

HipChat notifications are not working as expected - when I mention a person in a room using their name they are not being notified.  Their settings are such that they should receive notifications for @name @here and @all, but they are not receiving them or only receive some of them.

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Are you referring to in-app notifications (e.g sounds, popups) or away/offline notifications (push notifications / emails)?

The two notifications are controlled by different preferences. The dialog you refer to (that offers the loud / normal / quiet options) controls in-app notifications. Offline notifications can be managed via the website at hipchat.com/account/notifications

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