HipChat notifications are not working as expected - when I mention a person in a room using their name they are not being notified. Their settings are such that they should receive notifications for @name @here and @all, but they are not receiving them or only receive some of them.
Are you referring to in-app notifications (e.g sounds, popups) or away/offline notifications (push notifications / emails)?
The two notifications are controlled by different preferences. The dialog you refer to (that offers the loud / normal / quiet options) controls in-app notifications. Offline notifications can be managed via the website at hipchat.com/account/notifications
...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs