Hipchat notifications not working

HipChat notifications are not working as expected - when I mention a person in a room using their name they are not being notified.  Their settings are such that they should receive notifications for @name @here and @all, but they are not receiving them or only receive some of them.

1 answer

0 votes

Are you referring to in-app notifications (e.g sounds, popups) or away/offline notifications (push notifications / emails)?

The two notifications are controlled by different preferences. The dialog you refer to (that offers the loud / normal / quiet options) controls in-app notifications. Offline notifications can be managed via the website at hipchat.com/account/notifications

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

29,057 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you