We don't mean to ignore you at all. You should hear back from the support team soon.
I looked at your support ticket and it appears that the engineer you are working with is escalating internally; that can take a little time in some cases.
...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...
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