We don't mean to ignore you at all. You should hear back from the support team soon.
I looked at your support ticket and it appears that the engineer you are working with is escalating internally; that can take a little time in some cases.
Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...
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