It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hipchat - no notifications for messages received on a private room

We have created a room for our executive team to use, as a secure chat room to allow constant discussion between the managers of our various offices. However, members do not receive notifications, neither on their phone nor web app nor computer app, when a message is received in the private room. Is there a way to fix this?

Otherwise, HipChat is quite useless to us; it then functions more as a blog to browse through when you have time rather than an active chat room that alerts you to vital discussions.

If there is no means to fixing this notification setting, is there an alternative to HipChat within the Atlassian suite that allows this functionality?

Regards,
Olivia

 

2 answers

0 votes
danny Atlassian Team Sep 12, 2016

Hi Olivia,

Have you followed the instructions for notification settings on this page? https://confluence.atlassian.com/display/HIPCHAT/Get+and+set+notifications

When using the web client, you'll need to be sure to enable desktop notifications. You should get a prompt from HipChat and then your web browser asking you to allow desktop notifications. The settings for mobile notifications can be configured on your phone.

If they still aren't working for you after reviewing these instructions, please reach out to our support team at help.hipchat.com. 

Thanks Daniel, I have contacted the support team and all is sorted now.

danny Atlassian Team Sep 15, 2016

Great news!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,235 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you