Hipchat - no notifications for messages received on a private room

We have created a room for our executive team to use, as a secure chat room to allow constant discussion between the managers of our various offices. However, members do not receive notifications, neither on their phone nor web app nor computer app, when a message is received in the private room. Is there a way to fix this?

Otherwise, HipChat is quite useless to us; it then functions more as a blog to browse through when you have time rather than an active chat room that alerts you to vital discussions.

If there is no means to fixing this notification setting, is there an alternative to HipChat within the Atlassian suite that allows this functionality?



2 answers

0 votes

Hi Olivia,

Have you followed the instructions for notification settings on this page? https://confluence.atlassian.com/display/HIPCHAT/Get+and+set+notifications

When using the web client, you'll need to be sure to enable desktop notifications. You should get a prompt from HipChat and then your web browser asking you to allow desktop notifications. The settings for mobile notifications can be configured on your phone.

If they still aren't working for you after reviewing these instructions, please reach out to our support team at help.hipchat.com. 

Thanks Daniel, I have contacted the support team and all is sorted now.

Great news!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

29,994 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you