Hipchat login -- successful on Mozilla, can't login with Chome

We have our instance of HipChat.   I normally login with the HipChat windows desktop client.    There are times when use the browser (Chrome is my default) .  I am now not able to login with Chrome.


"Invalid email and/or password!
If you recently joined your HipChat and Atlassian accounts, try logging in with your Atlassian account credentials."


When I launched Mozilla, I was able to login immediately.    Going back to Chrome I did the following:

1) cleared all history settings.

2) stopped all instances Chrome there were running.

3) Restarted Windows.


I still get the same error on Chrome.

1 answer

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Edwin Ho Atlassian Team Oct 04, 2017

Hi Mike.

HipChat accounts are now connected with Atlassian accounts. Presuming if your HipChat account is created on Cloud, can you please try to login to your Atlassian account at https://id.atlassian.com on your Chrome browser if your credential is entered correctly?

Your login credential to HipChat will be the same as your Atlassian account - https://www.hipchat.com/sign_in

If you're still having login issues, reach out to support at https://support.atlassian.com/contact/ with the affected email address so that we'll be able to assist further!


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