Hipchat linux app fails; Cannot open a ticket

[Chris Werner]

[AhmadDanial]

Hi, Chris.

The error that you are getting on the client is a common issue that Windows / Linux client may run into. The details of the cause and workaround is described in the KB we have created here - Hipchat Mac/Linux/Windows 4.x apps throw "Make sure you have an internet connection and try again"

Please go through the steps below and let me know how it goes:

Linux (Ubuntu)

• Navigate to /root/.config/Atlassian/
• Move the Hipchat.ini file using the following command (may require root)

• mv Hipchat.ini Hipchat.ini.BAK

• Close then start Hipchat again. 

If you are still running into the same issue even after completing the steps above, please let us know so we can proceed to raise a support ticket on your behalf.

The reason why you are unable to create the ticket under the HCPUB section is due to the restriction of ticket creation in https://jira.atlassian.com, which is our public issue tracker. I'll be happy to raise it in https://getsupport.atlassian.com, which is our customer support portal instead. Thanks!

[Chris Werner]

Internet connection works fine (can you hear me?)  and...

This is about an app, not a browser.

Thx 4 the reply

[Moses Thomas]

@Chris WernerHmm wierd that  internet connect  is okay  and you  have this message  on the screen!

[Chris Werner]

I use other adjectives to describe it.

[Moses Thomas]

@Chris WernerDo  you have problem  with  connection  or   problem with  assignable user   permission  because i am lost  here ?

[Chris Werner]

I have problems with the hipchat linux app   and

I have problems raising a ticket for same

[Moses Thomas]

 @Chris WernerI suggest  you restart app/ re-install app  and  try  to  connect  to  hipchat,  as for the permission  you  cannot create bug because you  don't have the assignable user permission.

Best!

[Moses Thomas]

@Chris WernerPlease check  your internet connection and try  again,  if not  restart app again try again  hope this helps!

Best!