Hipchat history no longer retained

Hi all,

Hipchat has suddenly deleted all of our history from every room and group, the following day the previous days history was again deleted. 

Strangely enough the phone app has retained the chat history but not the desktop app.

Is this a new change? is this a bug? or other?

Thank you

1 answer

0 vote
Shayne Covey Atlassian Team Jul 27, 2017

Hi Robert,

HipChat has settings to change how much chat history is retained, including a setting for not retaining any history. In your case, it's possible that this setting was changed to no longer retain history.

For more information on history retention, this link for the options available to HipChat Cloud and HipChat Server might be helpful.

That page links off to documentation for changing these settings.

As for the phone application retaining the chat history - it's possible that the history is cached locally on the device, though this is a little strange.

If the history retention settings are not set such that your history should be removed every day (or more frequently), I'd encourage you to try logging into HipChat with the web client (https://yourhipchat.url.com/chat) to see if the history loads there.

If so, maybe try logging out and back into the desktop app to see if the behavior changes. If not, there may be a more serious problem occurring - we'd need to know if you're connecting to HipChat Cloud or HipChat Server to dig any further.

I hope that helps!

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