If you are asking if HipChat has access to the full 1-1 message history, the answer is yes (unless the group is using HipChat Server beta, then the answer is no).
If you're requesting access to 1-1 message history, then you will have to email support at firstname.lastname@example.org and they can guide you through the steps. Please note, you will have to be the owner or admin of the group to request this info.
Hope this helps,
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