If you are asking if HipChat has access to the full 1-1 message history, the answer is yes (unless the group is using HipChat Server beta, then the answer is no).
If you're requesting access to 1-1 message history, then you will have to email support at firstname.lastname@example.org and they can guide you through the steps. Please note, you will have to be the owner or admin of the group to request this info.
Hope this helps,
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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