Hipchat guest access

guest access does not work for us. The error message : "something's gone terribly wrong, we've informed headquarters" is not very helpful. Is there anything that we should/can do except for having enabled guest access for the room and provided the url to the vendor that we want to be able to enter the room?

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Hi @Gerrit van Kammen,

It is a bug, we are working on it right now. Should be fixed in the next several hours. Sorry about the inconvenience.

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sometimes this happens due to some port opening issues.make sure that all the inbound and outbound ports are open.

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