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Hipchat displaying wrong names?

My HipChat instance with LDAP authentication seems to have corrupt data. Authentication works, the client shows the correct names in the user list for chats, double clicking a name shows the correct user information, but when a user types a message into a chat, the name beside his or her message is not the correct name and it varies between chats. Worse, some users see their name as X while others see it as Y! Double clicking on the wrong name will bring up the correct user information.


Has anyone seen such behavior?

4 answers

0 votes

Hi Jason. I haven't been told yet of any such behavior. Can you please contact support at and we'll investigate what might be happening there? Thanks.

We are seeing the same issue. Did you ever find a solution? I found that restarting the HipChat client solves the problem (at least temporarily). Two of our users that experienced this problem were both using Macs if that helps.

This happened to me too.


HipChat 2015-08-13 09-20-22.png


If it helps, we had reinstalled (restored from Backup) our HipChat server.

Perhaps the OS X client holds on to obsolete numeric ids.

Deleting my stored credentials fixed it.

I'm also seeing this issue, with HipChat Windows client and server-hosted HipChat.

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