Hipchat displaying wrong names?

[Jason McClellan]

My HipChat instance with LDAP authentication seems to have corrupt data. Authentication works, the client shows the correct names in the user list for chats, double clicking a name shows the correct user information, but when a user types a message into a chat, the name beside his or her message is not the correct name and it varies between chats. Worse, some users see their name as X while others see it as Y! Double clicking on the wrong name will bring up the correct user information.

Has anyone seen such behavior?

[Tim Lloyd]

I'm also seeing this issue, with HipChat Windows client and server-hosted HipChat.

[Martin Cleaver]

This happened to me too.

HipChat 2015-08-13 09-20-22.png

If it helps, we had reinstalled (restored from Backup) our HipChat server.

Perhaps the OS X client holds on to obsolete numeric ids.

Deleting my stored credentials fixed it.

[andrew-rupert-cchmc]

We are seeing the same issue. Did you ever find a solution? I found that restarting the HipChat client solves the problem (at least temporarily). Two of our users that experienced this problem were both using Macs if that helps.

[Samuel Le Berrigaud]

Hi Jason. I haven't been told yet of any such behavior. Can you please contact support at http://help.hipchat.com and we'll investigate what might be happening there? Thanks.