Hipchat displaying wrong names?

My HipChat instance with LDAP authentication seems to have corrupt data. Authentication works, the client shows the correct names in the user list for chats, double clicking a name shows the correct user information, but when a user types a message into a chat, the name beside his or her message is not the correct name and it varies between chats. Worse, some users see their name as X while others see it as Y! Double clicking on the wrong name will bring up the correct user information.


Has anyone seen such behavior?

4 answers

0 vote

Hi Jason. I haven't been told yet of any such behavior. Can you please contact support at http://help.hipchat.com and we'll investigate what might be happening there? Thanks.

We are seeing the same issue. Did you ever find a solution? I found that restarting the HipChat client solves the problem (at least temporarily). Two of our users that experienced this problem were both using Macs if that helps.

This happened to me too.


HipChat 2015-08-13 09-20-22.png


If it helps, we had reinstalled (restored from Backup) our HipChat server.

Perhaps the OS X client holds on to obsolete numeric ids.

Deleting my stored credentials fixed it.

I'm also seeing this issue, with HipChat Windows client and server-hosted HipChat.

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Published Oct 07, 2017 in Hipchat

Bringing Structure to your HipChat Instance

...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...

470 views 1 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot