The reason behind this could be due to the history retention limit that was set by the administrator of your HipChat Server / Data Center instance based on the official documentation that we have here - Chat history retention settings
May I know if you happen to be one of the admins so we can double check the settings from the web interface to verify this? Also, can I confirm if this is happening to a specific room / 1-1 conversation or in every channel in general? Thanks.
Hello, @Samson Konakanchi
Thank you for the clarification. Since you mentioned that it is happening in general, I have a feeling that a history retention policy is enforced globally across the rooms and 1-1 conversations.
This configuration is accessible through Group Admin >> Preferences which will look something like this:
As per your question of retaining the chat history, can I please double confirm if you actually would like to retrieve the chat history? Depending on the setting, it might not no longer available as mentioned in the documentation here:
Hipchat deletes any chat messages, files, and links older than the age you specify (from 7 days to 365 days). For example, if you choose to store 90 days of chat history, Hipchat deletes all messages, files, and links older than 90 days. The deletions happen nightly.
May I recommend you to reach out to the admin of HipChat Server for now to confirm the chat history retention settings?
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