we are really satisfied with Hipchat as a team collaboration platform and we also use HipChat to do our customer support. But we are facing now one problem:
- if more than 1 customer is in the service chat (we can t serve 2 or more customers in 1 room at the same time)
Is there a solution provided by HipChat or by Atlassian in general?
Thank you very much for your support. :)
I think Peer.im is great for your use case. You can create a specific group for customers. eg. "https://peterfalk.peer.im/apisupport" or ".peer.im/sales" so you can share to your potential customers. If someone pings you from that URL (no sign up or download required), you will know they belong to that group. A new private room will be created when a customer joins so NO 2 or more customers are in the same room.
Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...
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