we are really satisfied with Hipchat as a team collaboration platform and we also use HipChat to do our customer support. But we are facing now one problem:
- if more than 1 customer is in the service chat (we can t serve 2 or more customers in 1 room at the same time)
Is there a solution provided by HipChat or by Atlassian in general?
Thank you very much for your support. :)
I think Peer.im is great for your use case. You can create a specific group for customers. eg. "https://peterfalk.peer.im/apisupport" or ".peer.im/sales" so you can share to your potential customers. If someone pings you from that URL (no sign up or download required), you will know they belong to that group. A new private room will be created when a customer joins so NO 2 or more customers are in the same room.
...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...
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