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Hipchat app on Android goes to sleep despite "Stay Connected" setting, is this a known issue?

 

 

 

Hello i have a user with the following issue -

I have used the Hipchat app on my Android phone for a while, but in the last couple of months I noticed that I wasn't receiving some messages on my phone even though they were showing up on my desktop. It appears that the app "goes to sleep" if I don't use if for a while (say overnight) even though I have the "Stay Connected" setting enabled in the app's settings. Any idea how to make the app stay connected for reals? This is a problem because I sometimes get IMs on Hipchat from the Incedo team outside of normal business hours and I've been missing them because the app is "asleep".

My phone is a relatively ancient Samsung S5 and the app is version 3.18.002, if that matters.

Thanks

1 answer

0 votes
AhmadDanial Atlassian Team Jun 11, 2018

Hi, Chris.

I have not heard of any specific issues with the latest Android client with Stay Connected feature enabled. Can the affected user please check if he / she happens to have the Power Saving mode on alongside the stay connected feature? This could be one of the contributing factors to the issue.

  • Can the user confirms the version of Android OS that is being used?
  • Was the user connected using WiFi or cellular network when the issue happens?
  • Are you on HipChat Cloud or HipChat Server / Data Center?

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