Hello i have a user with the following issue -
I have used the Hipchat app on my Android phone for a while, but in the last couple of months I noticed that I wasn't receiving some messages on my phone even though they were showing up on my desktop. It appears that the app "goes to sleep" if I don't use if for a while (say overnight) even though I have the "Stay Connected" setting enabled in the app's settings. Any idea how to make the app stay connected for reals? This is a problem because I sometimes get IMs on Hipchat from the Incedo team outside of normal business hours and I've been missing them because the app is "asleep".
My phone is a relatively ancient Samsung S5 and the app is version 3.18.002, if that matters.
I have not heard of any specific issues with the latest Android client with Stay Connected feature enabled. Can the affected user please check if he / she happens to have the Power Saving mode on alongside the stay connected feature? This could be one of the contributing factors to the issue.
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events