Hipchat Windows client display issues

[Kathy Barton]

I have a support request in for this but so far nothing they suggested has worked so I thought I'd reach out here and see if anyone else has run into this issue. Yesterday, I moved my Hipchat client from one display to another and it became completely distorted. The content on all sides is cut off and cursor placement is off my a few centimeters. I've tried everything I can think of and nothing has fixed it. Multiple reboots, driver updates, unintsall and reinstall, and sacrificing a goat under a full moon have all failed. Has anyone had this problem and found a fix? Thx! 

[Theinvisibleman]

Hi there team,

I highly suspect there's a clash between HipChat and the graphics driver of the machine. Could you try disabling the graphics driver for HipChat via these steps :

1. Right-click the 'HipChat' shortcut
2. Add "--disable-gpu" to the end of the 'Target' path
3. Press OK and relaunch the application

You'll have to startup HipChat with the shortcut for it to take effect though.

Kathy, I have checked your support ticket and saw that it has been resolved with the same steps, so I assume all is well I hope? :)

[microtech IT]

Hi,

this does indeed resolve the issue on my computer (Intel HD Graphics 620), however I dont't think this should be considered a real fix. 

I'm not sure if this is related in any way, but on my laptop, running HipChat with the "--disable-gpu" flag, I get very high CPU use when using the video chat (1 to 2 cores maxed out, i.e. 25 to 50 % CPU load for HipChat alone, fans running constantly).

Regards,
Jan

[microtech IT]

Same here. Not only are parts of the content invisible. The fonts are also completely blurry.

I do have two displays, but this is unrelated to moving the windows from one display to the other. It's been like this from the start. I tried deleting the client's AppData folder, but to no avail. Also uninstalled/reinstalled the app. No idea what else to do.