Hipchat Room notifications always reverts to Custom

Hi all,

A while ago I changed the notification settings of a HipChat Room to custom to turn them off. That worked and I got no notifications. When I changed it back to Default Notifications that also worked and I started getting notifications but that didn't last that long. After a while I realised the room notification settings went back to Custome again. I doesn't matter how many times I choose Default Notification option on notification settings, it still goes back to Custom every time I have a look at it.


Am I missing something or could this be a bug? I'm hoping it's not a feature!

1 answer

0 vote

It sounds like you might be encountering some kind of bug with the storing of per-room notifications. If you're running on macOS, I'd recommend trying a full clearing of your preferences. Instructions can be found at https://confluence.atlassian.com/hipchatkb/mac-desktop-app-clearing-preferences-751436224.html.

If that doesn't solve the issue, please contact our support team at support@hipchat.com and they should be able to help you get all set up and chatting (with proper notifications!) again.

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