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Hipchat Room notifications always reverts to Custom

Hi all,

A while ago I changed the notification settings of a HipChat Room to custom to turn them off. That worked and I got no notifications. When I changed it back to Default Notifications that also worked and I started getting notifications but that didn't last that long. After a while I realised the room notification settings went back to Custome again. I doesn't matter how many times I choose Default Notification option on notification settings, it still goes back to Custom every time I have a look at it.


Am I missing something or could this be a bug? I'm hoping it's not a feature!

1 answer

0 votes
crivers Atlassian Team Feb 10, 2017

It sounds like you might be encountering some kind of bug with the storing of per-room notifications. If you're running on macOS, I'd recommend trying a full clearing of your preferences. Instructions can be found at

If that doesn't solve the issue, please contact our support team at and they should be able to help you get all set up and chatting (with proper notifications!) again.

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