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Hipchat LDAP Integration is working but what username should be used?

We successfully configured Active Directory integration and all checks pass when a user enters his AD username and password.  Also, synchronization is happening every hour.  But how is this supposed to work for actually authentication of users into Hipchat?  The login screen of both the Windows and web client still require you to enter an email address as a username which isn't what our users are used to...also the password is not their AD password.

The documentation is very sketchy on this subject!

We are running the trial version.  Is this a limitation?


2 answers

HipChat authentication requires email address as username and if you have the server integrated with AD, user should specify AD password as the password when logging in to HipChat. If they're not able to login with email address and password as configured in AD, something is amiss and the synchronisation may not work properly. It's not a limitation of HipChat Server trial. Checking /var/log/hipchat/atlassian-crowd.log would help.

We could further assist you on this. You can create a support ticket to us at:

We're also working on improving the official documentation related to User Management in HipChat Server however we'd be more than happy to gather feedback from you on this.


We have several systems that integrate via LDAP to our Active Directory.  But none require the user to enter their email address as their username.  Some of our users have several email addreses attached to their username so this will be very confusing and illogical.   Its almost a showstopper.   Your own Directory Test screen allows just a username, not an email address.  So even in your own implementaiton the design is inconsistent.

To reiterate:  we want our users to login to HipChat with JohnDoe  not  and their normal AD password (which is working now on our system.)

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