Any suggestions to solve this problem?
You can't remove users from a group through the client if that's what you're looking for. However, you can remove users from the web at https://www.hipchat.com/admin/users if you're admin of the group.
The button Remove People you see from the client is for Room owners to remove users from private rooms only.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...able to use the clients After a bunch of testing (rooms, memberships, check for private message history, and most importantly - the custom emoticons!) nearly everything was looking as we needed, however...
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