Any suggestions to solve this problem?
You can't remove users from a group through the client if that's what you're looking for. However, you can remove users from the web at https://www.hipchat.com/admin/users if you're admin of the group.
The button Remove People you see from the client is for Room owners to remove users from private rooms only.
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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