It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hipchat Guest Access randomly turns on

One of our Hipchat administrators will appear to randomly turn Guest Access on for various private Hipchat rooms.  He's often not even at his desk when it happens.  He's competent and computer literate so I have no reason to expect that it's user error, and he's changed his password multiple times.

Has anybody else experienced this problem?

1 answer

0 votes
AnnWorley Atlassian Team May 10, 2017

If you are on HipChat server, you may want to globally disable guest access until you resolve this. (/admin/preferences>Guest Access)

You may check the log /var/log/hipchat/coral.log for room updates. It is possible to use the update_room method to change a room to is_guest_accessible so a script may be causing the issue.

If you are on Cloud, the Atlassian support team will have to check the logs for you. (

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,257 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you