We're evaluating Hipchat Data Center for our internal communications, and also as the engine behind custom chat functionality within an internal website with no internet access. We're planning on using the REST API from our website.
For a quick evaluation and proof-of-concept setup, I decided to use a VirtualBox server running Ubuntu on a Windows 7 host for the HipChat server, the host machine for PostgreSQL and Redis, and a Windows Server 2012 R2 for the NFS server. Aside from these servers, we're disconnected and have no internet access.
The setup wizard runs fine through configuring the PostgreSQL and Redis servers. It was failing to mount the NFS share until I edited the mount_shared_storage.sh script and changed 'vers=4' to 'vers=4.1' in the OPTIONS variable. The NFS server on Windows only supports versions 2, 3, and 4.1.
After I entered all my data and the trial license on the last screen of the wizard, now it's taking a long time to run. It seems to be doing something, because I see requests being fired off from the browser. The address on the browser is https://<server>/setup/setup_welcome_3. It has been an hour now and counting. Using a different browser, both the host and the /chat/ urls redirect to the wizard.
The certificate is the same that came with the Ubuntu hipchat image I downloaded. The fqdn key is not yet on the configurations table in the database.
Is this normal? Is there a log I could check? Thanks in advance for any suggestions.
While we have the How to re-enable the setup wizard in Hipchat Data Center, let us try to understand the issue here better before considering the solution there.
In terms of logs, can we check on the following logs to see what the deployment is doing at the backend:
Some questions that I have:
Hi, Ahmad, thanks for your reply.
We were able to work through several problems:
I have no idea why IE doesn't let us login. We'll have to solve that problem because it's our company's default browser. But the good news is that hipchat is now up and running, usable through Chrome.
You are welcome and thank you too for sharing the detailed steps you performed to ensure that HipChat Data Center is now up and running. I suspect the reason why we run into issues with Internet Explorer is due to the fact that it is not listed as a supported platform in the official documentation here - Browser Based Clients - which states that only Microsoft Edge (Windows specific) is supported.
Therefore, is it possible for you to have this tested on Microsoft Edge as well to verify if you also run into the same issue? It is not necessary but I figured that you might be interested to go a little bit deeper in this matter.
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