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Hipchat Access denied for user 'root'@'localhost'

After upgrading Hipchat from 2.2.9 to 2.4.0 the Web UI hangs with 

Something went wrong

Try again later

Command line output:

admin@hipchat:~$ hipchat upgrade --check
The current channel for upgrades is: production
Current Version is: Atlassian HipChat 2.2.9 (2018.01.23.110010)
An upgrade is available: 2.4.0 (2018.05.10.074812)
admin@hipchat:~$ hipchat upgrade --upgrade
Expected sha512sum and filename: e86b4eff1824b3dac6b0b90c9af1a4ea5cdd265a06980f16ee35247cffd12105752b23d71bd166c013d9706150d34b7ed0c8654f030af590efe88f59f2ab4fa8 hcs-2.4.0-2018.05.10.074812.tar.gz
Downloading the update, this may take a few minutes depending on your network speeds
Calculated sha512sum: e86b4eff1824b3dac6b0b90c9af1a4ea5cdd265a06980f16ee35247cffd12105752b23d71bd166c013d9706150d34b7ed0c8654f030af590efe88f59f2ab4fa8 hcs-2.4.0-2018.05.10.074812.tar.gz
Updating system configuration, this may take a few minutes...
Upgrade Completed Successfully (awyeah)
Current Version is: Atlassian HipChat 2.4.0 (2018.05.10.074812)

Log excerpt:

2018-07-24T09:06:09.106912+00:00 hipchat web[2833]: users/sign_in#REQD0EB0B uid-anon 185ms [alert] Uncaught Kohana_Database_Exception: There was an error connecting to the database: Access denied for user 'root'@'localhost' (using password: YES) in file /hipchat-scm/web/system/libraries/Database.php on line 218

How can I reset the MySQL root password with the limited access of the admin user?

2 answers

1 accepted

Thanks, this solved the problem.

@Gerald SchneiderI would  verify root password and try again connect to  database but if  you  insist  on  changing  root password  the  see here Change root password Mysql



I don't insist on changing it. I just want to fix it, I don't really care how. Further, I know how to change the root password on a MySQL server, but I can't do that with the limited admin account of the HipChat appliance.

Thanks anyway.

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