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Hipchat API - View privatechat history

When parsing through users to extract my 1-1 chat history, I am unable to get history with "deactivated" users whom i have a history, is searchable through the client, but cannot pull via the v2 API using "View privatechat history" call. I get below as my return.  I need to extract this.  Is this a limitation on the api call?  How to extract 1-1 chat history with a "deactivated" user?


  "error": {
    "code": 404,
    "message": "Target user XXXXXXX is not a valid user",
    "type": "Not Found"

1 answer

0 votes
crivers Atlassian Team Jan 25, 2017

I believe this is currently a limitation of the HipChat API - we should add an option to include deleted users when requesting history (since it's something you can do on the web). I'd suggest contacting our support folks by going to and they can get an official JIRA issue setup for you.

In the meanwhile, if you need API access, you could try temporarily undeleting the user if you have admin privileges by going to

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