Hipchat AMI running behind ELB - Issues with emoticons and file transfers


We have HipChat running behind an ELB in AWS.

The ELB port forwards all necessary ports to HC server. The ELB has our certificate installed and preforms SSL termination. Our CNAME DNS is stored in Route53.

HC server host and domain name are configured to be the external DNS name which points to the ELB.

This setup worked for us for many months until a recent upgrade, which could just be a coincidence. When users now connect they can chat happily but transferring files results in file not found errors and no emoticons are displayed.

Any help would be greatly appreciated. 

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Accepted answer

Hi Will,


Yes that's how I think its currently configured. See screenshot .

This is driving me nuts as it was working finescreenshot_03.png

Try to specify the following in port 80 directive (HipChat's nginx site configuration for 000-web in /etc/nginx/sites-available/000-web & /etc/nginx/sites-enabled/000-web) and restart the server (sudo reboot):


include includes/files-site;

That worked!! Thanks!!

@Simon Pole I'm running a similar setup but I'm having issues installing any integrations from marketplace. How did you get HC server to listen to port 80? I currently have my ELB forwarding https traffice from 443 on the elb to 443 on the instance.

Hi Simon,

Have you tried terminating SSL at HipChat Server instead? Forward TCP ports 443, 5222, 5223

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