Hipchat AMI running behind ELB - Issues with emoticons and file transfers

Hi,

We have HipChat running behind an ELB in AWS.

The ELB port forwards all necessary ports to HC server. The ELB has our certificate installed and preforms SSL termination. Our CNAME DNS is stored in Route53.

HC server host and domain name are configured to be the external DNS name which points to the ELB.

This setup worked for us for many months until a recent upgrade, which could just be a coincidence. When users now connect they can chat happily but transferring files results in file not found errors and no emoticons are displayed.

Any help would be greatly appreciated. 

2 answers

1 accepted

0 votes
Accepted answer

Hi Will,

 

Yes that's how I think its currently configured. See screenshot .

This is driving me nuts as it was working finescreenshot_03.png

Try to specify the following in port 80 directive (HipChat's nginx site configuration for 000-web in /etc/nginx/sites-available/000-web & /etc/nginx/sites-enabled/000-web) and restart the server (sudo reboot):

 

include includes/files-site;

That worked!! Thanks!!

@Simon Pole I'm running a similar setup but I'm having issues installing any integrations from marketplace. How did you get HC server to listen to port 80? I currently have my ELB forwarding https traffice from 443 on the elb to 443 on the instance.

Hi Simon,

Have you tried terminating SSL at HipChat Server instead? Forward TCP ports 443, 5222, 5223

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

29,324 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you