It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hipchat 1:1 chats disappears from the left panel


Some of users in our organization is affected by a weird issue: sometimes when they launch HipChat they see an empty left panel: no open chats, no open rooms, though they did not closed these chats and rooms. Seems like all open chats simply disappeared.

What can cause this and can we prevent such situations?

We use HipChat server, version 2.2.9. Situation is the same for all HipChat clients for these users.


1 answer

2 votes
David Maye Atlassian Team Mar 23, 2018

Hi Elena,

Autojoin lists (the left panel that stores rooms and users) are stored in the persistent Redis cache inside the HipChat Server and are only wiped when users are deactivated (by a directory sync) or by manually being cleared.

If you're seeing this behavior, it may be indicative of an internal problem with the HipChat Server.

I'd suggest that the admin of the HipChat Server double check the /var/log/hipchat/atlassian-crowd.log for any mass deactivations recently first and reach out to with a full set of diagnostics logs (use hipchat diagnostics -b in the command line to generate a full set) if they are seeing odd behavior in this log.

Hope this helps.

HipChat Server/Data Center Support Engineer | Atlassian

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,183 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you