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HipChat white screen

HipChat randomly stopped working one day, and when I rebooted my Windows PC, the HipChat screen became white and blank. I tried reinstalling HipChat, but the same issue occurs.

2 answers

1 accepted

2 votes
Answer accepted
Syahrul Atlassian Team Nov 09, 2017

Hi Michael,


Could you try to add --disable-gpu in the parameter following this KB:

Let me know how it goes.

My HipChat is doing this also and I don't have any of the video cards mentioned in the confluence doc. I tried putting the "--disable-gpu" and that did not work.

Syahrul Atlassian Team Nov 28, 2017

Hi Andrew,


May I know your HipChat client version and Os? Additionally, if needed feel free to raise a support ticket with us, we'd be happy to troubleshoot this issue further

My HipChat version is 4.30.1665 and my OS is Windows 10 Pro. I just updated my HipChat client, could that be the issue?

I'm not sure why this is marked resolved.  The Confluence doc referenced by the Atlassian response did not address the OP's issue, which was a completely white screen, not an immediate error message as indicated by the Confluence doc.  Also, a subsequent poster has the same issue, which is not resolved by the Confluence doc, as do I.

My instance of the issue seems to have immediately followed a Windows 10 Feature Update.  When I launch the Windows HipChat client, all I see is a completely white window.  Reboots of the computer and reinstallation of the client had no effect; the issue persists.  No errors are raised in the UI whatsoever; not sure about logs.  At this point the client is completely useless.  Although I can use the web client, I prefer the native client, but it looks to me like Atlassian has some work to do to stay out in front of changes from Redmond.

Shanye Atlassian Team Dec 11, 2017

Hi Carl,

It looks like Syahrul might have used that knowledge base article as a source of instructions for setting the client startup parameter - not necessarily because it was a direct fit for the behavior the original poster reported. Even so, the original poster was the one who marked Syahrul's answer as accepted.

The --disable-gpu flag can help with quite a few behaviors in the Windows client, including rendering a blank white screen (we had an old bug where this would happen after minimizing the client), but it's easy to see why this wouldn't be readily apparent to everyone.

Since we'll need to gather more information (log files, OS diagnostics, etc.) to understand the issue you're facing, I've opened a support ticket for you to do some troubleshooting. You should be getting an email to create an account in our support system.

I hope that helps!


I have this issue as well. I am running windows 10 enterprise, with a dell latitude laptop. The problem only happens when I run Hipchat on my docking station connected monitors (through a lightning style port), if I move the Hipchat window to the built in laptop monitor (extended desktop), Hipchat renders correctly and is no longer frozen. Moving it back to the dock connected displays and it fails to render at all. No amount of twiddling with the compatibility settings or adding the --disable-gpu flag to the shortcut arguments fixes this behaviour.


I am happy to carry out any investigation if you wish to contact me.


I have this exact setup, and exact behavior.

I just updated the drivers for the dock, to no avail.

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