HipChat shows me as always available, even when I'm away. How can I fix?

Does anyone know what i need to do to make my HipChat automatically show when I'm away? I thought this was a pretty standard feature on messenger apps. But it doesn't show that I'm away unless I manually set it to that. I have tried checking and un-checking the "Idle" box in settings and also manually setting it to all three status'. I have also uninstalled and reinstalled. It seems to have kept my old preferences when I reinstalled, so maybe the setting is in there. Can someone tell me where to find those settings?

I am on Win7, 64 bit. Newest HipChat 4 install.


3 answers

0 vote
Steven Behnke Community Champion Dec 18, 2015

Isn't that client new? I wonder if there's a bug... Is this reproducible?

It could very well be a bug. I found the preferences file in Roaming Data and sure enough, enableIdle=false even though it was checked in Settings. So I unchecked it, and checked it again, and it now is set to true and is working fine. I don't doubt it's a but though. After installing this new client, even after today's small update, it's still extremely sluggish. I can type and have to wait for the words to show up. Very frustrating, this new client.

I believe I fixed this. All I did was go in and un-check and then re-check the "Idle" setting. The setting was definitely checked when I went in to do this though. Everything is working fine and the HipChat.ini file shows enableIdle=true now. Unfortunately I don't remember if enableIdle showed true or false before I unchecked and checked the setting. But I do know a few more people in my company that use HipChat were having the same problem of it not showing when they were idle, even though they had never changed the setting and it was checked. I did the same uncheck/check to theirs and everything was fine. My guess is, maybe after updating to this latest 4.0 version, it changed the setting to false for some people? If everyone in the company who used HipChat had this issue, I would say that's definitely the case, but it only happened to probably 30% of us. Not sure how that could happen.

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Published Oct 07, 2017 in Hipchat

Bringing Structure to your HipChat Instance

...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...

464 views 1 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot