HipChat sends offline notification to admin

Vladimir Bednikov August 11, 2016

Hi All,

We have a self-hosted HipChat server and whenever the admin is offline/idle, 1-1 messages between other users are sent to the admin as offline notification emails.

Is there a way to stop this?

TIA,
Vlad

2 answers

0 votes
Vladimir Bednikov August 14, 2016

Hi Will,

 

I should clarify it a bit more. It turns out that it is only one user that has the issue. When ever someone has a 1-1 chat with this user and the admin is idle or offline, the admins gets emails containing the private chat, but only one way. That is, only ones from others to this user and never the other way. The emails the admin sees has the following details, say from user1 sends a message to user2 while the admin is away:

From: admin@..........

To: <user2>

Subject: <user1> sent you a 1-1 message

Body: <user1> just sent you a 1-1 message but you're idle:

     <user1> message details.......

 

Nothing in user1's or user2's stands out as being obviously configured wrong.

 

TIA,

Vlad

 

------------------------

 

Solved. Had a misspelt email address in the configuration so HipChat sent it to the admins instead.

wdehaan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 16, 2016

Ah great that you found the issue! Cheers

0 votes
wdehaan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 12, 2016

Hi Vlad,

Well those notifications are working as designed.

Why are users 1:1 messaging the admin account? Can you update its email address or rename the account?

There is no way to disable notifications in this context.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events