HipChat sends offline notification to admin

Hi All,

We have a self-hosted HipChat server and whenever the admin is offline/idle, 1-1 messages between other users are sent to the admin as offline notification emails.

Is there a way to stop this?

TIA,
Vlad

2 answers

Hi Vlad,

Well those notifications are working as designed.

Why are users 1:1 messaging the admin account? Can you update its email address or rename the account?

There is no way to disable notifications in this context.

Hi Will,

 

I should clarify it a bit more. It turns out that it is only one user that has the issue. When ever someone has a 1-1 chat with this user and the admin is idle or offline, the admins gets emails containing the private chat, but only one way. That is, only ones from others to this user and never the other way. The emails the admin sees has the following details, say from user1 sends a message to user2 while the admin is away:

From: admin@..........

To: <user2>

Subject: <user1> sent you a 1-1 message

Body: <user1> just sent you a 1-1 message but you're idle:

     <user1> message details.......

 

Nothing in user1's or user2's stands out as being obviously configured wrong.

 

TIA,

Vlad

 

------------------------

 

Solved. Had a misspelt email address in the configuration so HipChat sent it to the admins instead.

Ah great that you found the issue! Cheers

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Mar 26, 2018 in Hipchat Data Center

Migration of Hipchat server to Data Center - a retrospective

Background While our Hipchat server environment was reliable and performing well, as a significant and growing part of our business, the need to leverage the benefits of Hipchat Data Center&nbs...

458 views 2 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you