This page of the HipChat documentation on chat history seems to indicate that it's possible to set room chat history independently from the global chat history retention for the HipChat instance.
I'm struggling on two counts when attempting to admin our HipChat plus account:
Can you please contact HipChat Support with information about the history issue you're seeing?
Regarding the second item, to change the retention settings for a room, you need to go to the Group admin menu (Group admin>Rooms>select the room> History retention). The URL should look like.
Hi Sabrina, thanks for the comments. However, your comment on the second item was already addressed in my initial post. I can't seem to get to the History Retention screen any longer. As I mentioned, when I click that link, I just see the message indicating 'Chat history retention is disabled for this room', but the screen itself is never displayed.
I think you may not be in the admin menu because your URL (domain.hipchat.com/rooms/show/xxxx) doesn't have "admin" in it. Try selecting Group admin in the top menu bar:
Screen Shot 2015-10-22 at 2.55.38 PM.png
When you do, your URL should change to "domain.hipchat.com/admin."
Now, browse to the room (Rooms>room name) and you should see a History retention link in the menu, like the one highlighted below:
Screen Shot 2015-10-22 at 2.03.26 PM.png
If you're not seeing the History retention link here, please let Support know. I hope this info was helpful.
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