HipChat on iOS requires entering server details repeatedly

[DevPikachu]

Hello,

I'm having a problem where HipChat on iOS (v. 11 Dev Beta 4) is constantly asking me to re-enter my company's HipChat server details and to log in, sometimes failing to do so with a "Bad Request" error.

Colleagues on Android do not seem to be having the same issue.

Any ideas?

Thank you,

Andrei I. Hava

[David Maye]

Hi Andrei,

It's hard to determine what may be wrong based on your description, but I think that these are two different issues that could be related.

The first thing I would do is reach out to your HipChat Server admin so you can test the login mechanism in order to reproduce the error. The admin should be tailing the /var/log/hipchat/web.log, /var/log/hipchat/tetra.log and  and /var/log/hipchat/coral.log server side during this time. Once you've reproduced the 'bad request' error, then I'd suggest filing a support ticket with HipChat Server support at getsupport.atlassian.com and include these logs.

Additionally, if the admin can also send the HipChat Server version, that'd be helpful too.

Cheers,
-David
HipChat Server Support Engineer | Atlassian