HipChat on iOS requires entering server details repeatedly



I'm having a problem where HipChat on iOS (v. 11 Dev Beta 4) is constantly asking me to re-enter my company's HipChat server details and to log in, sometimes failing to do so with a "Bad Request" error.

Colleagues on Android do not seem to be having the same issue.

Any ideas?


Thank you,

Andrei I. Hava

1 answer

0 vote
David Maye Atlassian Team Aug 04, 2017

Hi Andrei,

It's hard to determine what may be wrong based on your description, but I think that these are two different issues that could be related.

The first thing I would do is reach out to your HipChat Server admin so you can test the login mechanism in order to reproduce the error. The admin should be tailing the /var/log/hipchat/web.log, /var/log/hipchat/tetra.log and  and /var/log/hipchat/coral.log server side during this time. Once you've reproduced the 'bad request' error, then I'd suggest filing a support ticket with HipChat Server support at getsupport.atlassian.com and include these logs.

Additionally, if the admin can also send the HipChat Server version, that'd be helpful too.

HipChat Server Support Engineer | Atlassian

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Published Oct 07, 2017 in Hipchat

Bringing Structure to your HipChat Instance

...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...

466 views 1 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot