HipChat not updating Crowd lastAuthenticated Edited

Environment information:

  • HipChat 2.2.4 (2017.04.24.053859)
  • Crowd Version: 2.10.1 (Build:#685 - 2016-09-13)
  • All directories originate in Crowd; no integrations with LDAP, AD, etc.
  • HipChat has full permissions to update Crowd.


HipChat authentications are not updating the user's lastAuthenticated field in Crowd. Users must log into Crowd itself or another app, such as Jira, Confluence, etc., for the timestamp to be updated. This is a major problem for us as we have implemented a script that automatically deactivates users who have not logged in for 30 days. If a user only uses HipChat, and not any other app, their account will be deactivated as if they haven't logged in. Is this a known bug? Is there a solution or workaround?

1 answer

1 accepted

0 votes
Accepted answer
Ahmad Danial Atlassian Team Nov 15, 2017

Hi, Jesse.

HipChat does not write any information to external directories as it only performs the read function from them. As explained in the Crowd configuration page in HipChat Server:

Screen Shot 2017-11-16 at 13.15.57.png

Hence, the behavior that you are experiencing on your end is expected since HipChat do not have permission to modify any information to Crowd. It is built this way by design since HipChat only pulls information from Crowd, stores it in the database for authentication. 

Whenever an external users logs in, authentication will be done against the data stored in the database instead of directly towards the external directory (Crowd, LDAP, etc.)

We hope that helps to clarify the situation. If you have any additional questions about this, please let us know.

This is very disappointing. Thank you for your answer.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 10, 2018 in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

593 views 2 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you