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HipChat is no longer working with our Websense proxy for users who update to new version of HipChat 4.0? any suggestions?

HipChat is no longer working with our Websense proxy for users who update to new version of HipChat 4.0? any suggestions?

1 answer

1 vote
rich Atlassian Team Dec 08, 2015

I don't know about Websense, but I'll tell you this... the new HipChat apps (desktop and mobile) have (are) switched to using BOSH as the primary protocol and not directly interfacing with the XMPP protocol. BOSH works over SSL on port 443. Underneath, the traffic BOSH is transferring is the same XML based XMPP stanzas, just over HTTPS. So, it's possible your users will need to adjust their proxy settings in order to have the new HipChat clients work.

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