HipChat crashes after wake up

Everytime I set the computer to hibernation, HipChat crashes (see screenshot attached) after wake up.

 

crash.jpg

 

crash_report.jpg

 

event_log.jpg

 

.dmp shows the following:

Executable search path is:
Windows 7 Version 15063 MP (4 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Thu Jul  6 15:22:32.000 2017 (GMT+2)
System Uptime: not available
Process Uptime: 0 days 0:02:33.000
................................................................
................................................................
.............................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1b98.864): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=072dda58 ecx=00000000 edx=00000000 esi=000002cc edi=072dda48
eip=77272bfc esp=0718e984 ebp=0718e990 iopl=0         nv up ei pl nz na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000206
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntdll.dll - ntdll!ZwGetContextThread+0xc:77272bfc c20800          ret     8

1 answer

I suspect that this issue is related to graphic card drivers, so please try the following workaround and let me know how it goes:

Update graphic card driver
* HipChat use latest QT framework which utilized graphic card to run smoothly. So if you are using onboard or external graphic card, I highly suggest you update to latest release driver because outdated driver sometimes doesn't fully support QT framework

Reinstall graphic card driver
* Use this option if the graphic card driver already on latest release.
* Suggest reinstalling your graphic if the client still freezes or UI bug after updating your graphic card driver because there's a high chance that the graphic card driver has a bad update or corrupted driver which causing HipChat client to freeze or crash

Applying the parameter to disable the use of your GPU with HipChat client
* Only apply this workaround after you've done updating and reinstalling your graphic card driver.
# Right-click the 'HipChat' shortcut
# Add "--disable-gpu" to the end of the 'Target' path
# Press OK and relaunch the application

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