HipChat application not showing all People for some users


We are testing HipChat and a few users are having issues with the HipChat application.  The People list stops at a certain letter (J for example) and they are unable to see any users below that.  However, if they login online, they see the complete list. 

Is there a "fix" for the HipChat application for those users?  What would be causing that behavior?  Thank you.

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@Aaron Vance - I don't think we've heard of this issue from other users so far - having more detailed information would probably help diagnose what's going on. I'd suggest contacting support via https://support.atlassian.com/servicedesk/customer/portal/32 - including logs, screenshots, and/or videos would definitely help.

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