On a Windows 10 laptop, I have a user whose scrollbars are so skinny in the application that if they try to scroll with the pointer, they only get the horizontal pane resize pointer. The scrollbars are inaccessible. All other applications have normal scrollbars. They tried uninstalling and re-installing HipChat with the same results.
By change, is your Windows laptop touchscreen applicable? My understanding of how touchscreen for Windows work is that scrollbars are generally thinner by design, as users can choose to scroll directly using the screen, or using external devices, such as mouse or mousepad to scroll pages up and down.
Other applications within Windows will see the same width of the scrollbar (or separator) as it is considered part of Windows system.
Feel free to let us know if that's not the case!
Thank you for the response. It is the case. It is a 2-in-1 HP Spectre. However, I have other users with the same system and HipChat has normal scroll bars. Also, other applications on that same laptop have normal scroll bars.
Your suggestion sounds likely. But, I'm wondering why it is only HipChat on that one machine that has this symptom.
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